Page 20 - Best Chapter Spring 2017

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Envisioning the Bank of the Future
I‘; -~! ith every passing year, technology takes on new roles and
more importance in our daily lives. From self-driving cars to

instant drone delivery to lifesaving medical devices, technological innovation
is moving our industries and economies into the future—and banking is no
exception.]ack Kuntz, CEO and President of American Savings Bank, has a
vision for the future of the banking industry, and he's ready to make it happen.
In the past decade, the worlds of finance and banking have experienced
dramatic shifts due to developing technologies and people's interactions

with them. It wasn't long ago that a customer's banking experience involved
regularly visiting their banks branch office to make deposits and transactions.
Standing in a teller line was normal, and cash was still king. Today, with

the proliferation of cell phones and mobile-friendly websites, banking has
catapulted its way into a completely different era. From mobile deposits

to online bill payment, customers are becoming more independent and in
control of their funds, and they can virtually monitor and make changes to
their accounts from anywhere in the world. Developments like Apple Pay and
Bitcoin have made it possible to buy products and services with the touch of a
button.